If you are a vulnerable customer or would like to exclude from using our services, please click here. We urge any customer who thinks they may have a problem controlling their gambling to seek help by contacting Gamcare. Gamcare can be contacted on 0808 8020 133. Click here to visit Gamcare.
Providing a safe and secure gaming environment for our customers sits at the heart of Stride’s business as a responsible operator. We regularly review our processes and protocols to ensure we continue to improve as an operator, raise standards and provide the most enjoyable gaming experience for our customers.
Since early 2017, we have made substantial updates and investments to our anti-money laundering and social responsibility policies to ensure our customers are protected. We have also revised our risk triggers and thresholds relating to anti-money laundering (“AML”) and social responsibility (“SR”) issues. This allows us to more easily and quickly identify customers demonstrating potential problem gambling or risky behaviour and allows our specialist team to intervene or interact with them earlier. We have also strengthened our compliance and risk management function within the Group, starting by appointing a new Chief Compliance Officer, who brings considerable experience and knowledge from other highly regulated industries.
Underpinning all our work in this area is our investment in people and resources. We continuously review our internal compliance function and will add new resources to it as appropriate. The Compliance Committee, led by John Le Poidevin, reviews all policies and procedures on a regular basis, and our board of directors and specialist teams have received additional specialist training in this area. We continue to provide further training to our staff on a regular basis using both internal resource and third-party providers.
Set out below are our responsible gaming policies as we as the tools available to all our customers should they want to control their gambling. We regularly interact with our customers to ensure they are happy with their level of play.
Preventing Underage Gambling
It is illegal to allow the underage to gamble and as such we have appropriate age verification checks that are carried out to prevent access by under-18s to our gambling environment. In the world of today’s internet, we understand that individuals may find a way through and we are continually investing in our team to better identify them.
Marketing and Advertising
Our Marketing and Advertising strategies comply with the Committee of Advertising Practice (CAP) and Broadcast Committee of Advertising Practice (BCAP) advertising codes.
Anti-Money Laundering (AML)
We operate strict customer identification and verification checks upon registration, including the use of third parties, to detect and block customers who may attempt to use our services for money laundering purposes. We also operate enhanced due diligence checks as required. All our employees go through training on our Anti-Money Laundering policy.
As part of our policy we offer our customers daily, weekly or monthly deposit limit options to give them the tools to control their level of player.
On request from the customer, we will close any account for a minimum period of 6 months and up to 7 years during which time it will not be possible for the account to be re-opened for any reason
For customers who are concerned about their activity, we offer “Time-out” (Take a break) options for customers who wish to take a short period off gambling. Stride exclude the player from playing during the period set by the customer.
Games session reminders
We encourage customers to set reminders to let them know how long they have been playing.