Responsible Gaming

 

Deposit limit

We offer deposit limit options (daily, weekly, or monthly).

 

Self-Exclusion

We offer a self-exclusion option. On request, we will close any account for a minimum period of 6 months and up to 7 years during which time it will not be possible for the account to be re-opened for any reason.

 

Time-Out

We offer “Time-outs” (Take a break) options for customers who wish to continue to gamble but manage their gambling by removing themselves from it for a short period of time.

 

Preventing Underage Gambling

Appropriate age verification checks are carried out to prevent access by under-18s to our gambling environment.

 

Taking Proactive measures against Gambling Problem

We have policies and procedures for customer interaction where we have concerns that a customer’s behaviour may indicate harm (or risk of harm) as a result of their gambling behaviour.

If our team feels that someone was gambling beyond their means, then they will bring it to the attention of the Management and take any necessary actions.

 

Marketing and Advertising

Our Marketing and Advertising strategies comply with the Committee of Advertising Practice (CAP) and Broadcast Committee of Advertising Practice (BCAP) advertising codes.

 

Staff training and Awareness

All our staff receive training on social responsibility and problem gambling.

  • Customers who believe they have a gambling problem are urged to seek help by contacting Gamcare. The Gamcare can be contacted on 0808 8020 133. Click here to visit Gamcare.